Regional Manager- Operations & Business Development- Ahmedabad

Roles and Responsibilities

• Monitoring & Execution of Customer Experience Initiatives
• Elevation of the Customer Satisfaction Level above 95% Industry benchmark
• Control and Monitor the Senior Level Escalations and improvise the execution of Escalation Matrix.
• Development and Maintenance of cordial relationship with the top 25 clients of the organizations.
• Identifications of Gaps and development of procedures & measures to curb the issues.
• Strategize the process improvement and operating procedures in line with the client’s requirement and compliance.
• Adept at managing administrative activities involving purchase of equipment’s, maintenance of procurement, housekeeping, safety, security, employee induction etc.
• Infrastructure & Building Maintenance
• Event Management
• Cost Optimization & Analysis
• Multiple Site Management & Customer Visits regularly.
• Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities.
• Budgeting and cost control measures, Monitoring Budget variance.
• Assisting the department in project management, cost optimization and implementing business expansion plans.
• Contracts management/Renewals
• Cost control and ensuring timely implementation of the project.
• Development & Implementation of Strategies for Sales & Business Development & Sales
• Creation of Door Entry Opportunities for new Client Acquisitions in the region
• Development and Maintenance of cordial relationship with the existing clients of the organizations.
• Identifications of Gaps and development of procedures & measures to curb the issues.
• Prospect new potential clients and maintain existing customers relationship within the commercial FM industry.